CoolHandle respects the privacy of its customers and visitors and is committed to protecting the personal information of its customers and visitors. We collect no personally identifiable information about you when you visit our site unless you choose to provide that information to us or as specifically outlined in this Policy. This Policy is incorporated into and subject to the Terms of Service (“TOS”) Agreement.
This Policy describes our general principles for the collection and use of information from customers and visitors to our Web sites. We want to ensure that you understand how we will and will not use the information you entrust to us. In order to fully understand your rights we encourage you to read this Policy.
For visitors, we’ve structured our Web sites so that, in general, you can visit us on Web without identifying yourself or revealing any personal information.
For prospective and existing customers and partners, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with CoolHandle.
When you visit our Web site, our Web server collects basic user information about you that includes your ISP’s domain, the time you accessed our Web site, and the pages from within our Web site that you visit and is not personally identifiable information except as needed to prevent fraud or abuse of the system.
When you sign up for our services, you provide us with both contact and payment information. Contact information typically includes your name, address, and phone number. Payment information typically includes your credit card number.
While you are a customer, we manage information with regard to your account status, choice of services, and customer logs. In addition, we may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
We use the contact information you provide us to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service. By pressing the “submit” button, each visitor constitutes consent to use the information for purposes stated in this Policy.
CoolHandle may use customer information to provide customers with system information or information about new or upgraded products if you have chosen to receive such offers. You may opt out of receiving these offers by changing your preferences in your account information or by following the unsubscribe instructions in each email sent to you.
Our trusted affiliates are responsible for processing or handling some of the information we receive, such as order fulfillment for phone services. Those affiliates are not authorized to use such information for purposes beyond those specified by us including marketing and are required to preserve the confidentiality with which we treat such information.
We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of CoolHandle, our customers, or others. We may provide information to regulatory authorities and law enforcement officials in accordance with applicable laws, respond to legal process, or where CoolHandle has a good faith belief that the law requires such disclosure.
CoolHandle also will not disclose to third parties the contents of any electronic mail or other electronic communications that CoolHandle stores or transmits for its customers except where: (a) it is a matter or public safety or policy; (b) it is in connection with the transfer of other business assets; (c) it is required to cooperate with orders, warrants, or other legal process that CoolHandle determines in its sole discretion to be valid and enforceable; and (d) it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by CoolHandle and appear to pertain to the commission of a crime.
CoolHandle disclaims any intention to censor, edit, or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. CoolHandle will, however, review, delete, or block access to communications that may harm CoolHandle, its customers or third parties. The grounds on which CoolHandle may take such action include, but are not limited to, actual or potential violations of the TOS.
Please note that CoolHandle may use this information collected to direct service notices as well as provide you with other general information that may be of interest to you and information about our services or product offerings that you have opted to receive, as well as other important information regarding your account or services at our discretion. You may not opt our of receiving service related email communications.
For any corrections all CoolHandle customer may use the client area to view or change any of their information.
Customers may opt out of receiving newsletters and/or promotional emails from CoolHandle by sending a request to , by using the unsubscribe instructions included in each promotional communication, or by changing your email preferences on the site within your Account information. In this request, customers must identify their domain name and contact information. Customers may not opt out of receiving information from CoolHandle which is essential for maintaining or updating customers account or system information.
No personal information will be shared with any third parties without the customer’s permission.
The basic user information collected is used to help us analyze Web traffic, improve the content of our Web site and improve your experience on our Web site.
We do not trade, rent or sell your personal information to others, except as detailed in this Policy. We currently contract with several online partners who use the data only on our behalf to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site.
We use other third parties to provide credit card processing services on our site. When you purchase a service or product from us we will share contact and credit card information as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing services.
You can access your personal information, such as your address and contact information, at anytime to correct, change or delete any of the data shared with us when you became a customer of CoolHandle. As a customer of CoolHandle you can access your personal information by logging into the client area. Your account information is secure and is accessible by using a password that you select. If you need assistance or have questions about correcting information you can contact us.
CoolHandle has security measures in place to help prevent the loss, misuse and alteration of the information under our control. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
CoolHandle does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the TOU in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our Web site only with the involvement of a parent or guardian.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a prominent notice on our home page.
If you have questions or concerns regarding this Policy, you should contact us by email at [email protected]